FREQUENTLY ASKED QUESTIONS AND ANSWERS

Go to App menu and select "Settings" then go to "Country" and choose your region and tap on "Done".

If you want to play clips only when a Wi-Fi connection is available, you can do it on the "Setting" option on the app menu by activating this option "Videos require wi-fi". 

When you open a show, you will see a little heart in the lower right corner, just need to tap it.

In the App menu under "Favorites"

Open the show you want to remove, then tap on the little heart in the lower right corner and accept remove it.

On the "Schedule" section, in the upper right corner, you will find a drop-down menu named "Filter by Channel", here you can choose the channel that you want to watch.

Go to the "Schedule" section, then tap on the show you want to create a reminder for, then choose "Create an alert", tap on "OK", and your reminder is set.

Also you can go to the show, in the "Next Episodes" section, tap on the date and time you want create a reminder, accept the reminder creation and your reminder is ready.

In the App menu, you will find your reminders list.

Yes, in your reminders list on the "Settings" menu, tap on "edit" in the upper right corner. Then tap the removing red icon on the reminder you want to remove and confirm your selection by tapping on the "Delete" button.

The app cannot set reminders if permission is not granted by the user. To allow it, the user has to answer "YES" when he first opened the app, or if he didn't, go to the Settings App -> NatgeoFan -> Notifications and enable the switch. Therefore, if you try to set a reminder, and got a popup with text “you need to change your reminders under settings”, this is in the iPhone’s settings, not the Nat Geo Fan settings.

You need go to "Fan Zone", this option is on the "Settings" on the App menu.

In each element you only need tap on the lower left or right corner in the "Share" icon.

In the upper right corner you will find the search icon, tap on it and simply enter your search terms.